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Trouble connecting your Bluetooth devices with your computer?

Bluetooth related issues

Billions of user devices pointed out that their device simply fails to create proper connection with hand-free calling every now and then.

You may have faced trouble connecting your bluetooth devices, primary issues occurs when we try to pair devices via bluetooth includes failing to pair, audio hicupps and recurring drop connections.

Numerous people are habituated to connect their iPhone, iPad and iPod with external speakers via Bluetooth. But continuous fluctuation in Bluetooth connectivity interrupts the audio playback and impacts overall sound quality.


Having trouble in connecting your wireless device?

Check the connection between the computer and wireless transceiver.

  • Unplug the USB Connector and then plug it in again.
  • If you have multiple USB ports, plug the USB connector into a different USB port on the same computer.
  • If you are using a USB hub, make sure that you are using a powered hub that is appropriate for high-powered USB devices.
  • If the USB connector is plugged into a USB hub, try plugging it directly into a USB port on computer.
  • If you are using a wireless mouse with a Connect button on the underside of the device, refresh the wireless connection (Press the button the wireless transceiver, and then press the connect button on the underside of the device.)
devices connected in bluetooth

devices connected in bluetooth


Connection/detection issues with my Bluetooth device

Is your software setup cannot connect to a Bluetooth enabled device?

At the time of installation process, if the setup software fails to connect to the device through a Bluetooth connection, you must alter the transceiver to use a hardware-managed Bluetooth mode.

During the process of installation, Connect your mouse and keyboard dialog box appears. Execute the steps in the dialog box to start the connection with the mouse or with the keyboard, and then, click Next.

In this set-up, the connection fails, and the Connect your mouse and keyboard dialog box appears over again.

To eliminate this issue, you must alter the transceiver to custom a hardware-managed Bluetooth mode. To do this, follow below simple steps:

  1. Click Cancel to close the Connect your mouse and keyboard dialog box.
  2. Click Yes.
  3. Open the Mouse or Keyboard item in Control Panel. To do this, follow these steps: 


    • For the Mouse item: 


      1. Click Start, and then click Run.
      2. In the Open box, type Control Mouse, and then press ENTER.
    • For the Keyboard item: 


      1. Click Start, and then click Run.
      2. In the Open box, type Control Keyboard, and then press ENTER.
  4. Click the Wireless tab, and then click Advanced.
  5. Click to select the Hardware-Managed Bluetooth Mode check box.
  6. Click OK. You receive the following message:

You must unplug and re-plug the Microsoft Bluetooth transceiver for this change to take effect.

To come back to software-managed mode, return to the dialog box, or press the button on the Microsoft Bluetooth transceiver for five seconds.

  1. Unplug the Bluetooth transceiver, and then plug the transceiver back in to the computer. The transceiver is now in hardware-managed Bluetooth mode.
  2. Right-click the Bluetooth icon in the notification area and then click Open Bluetooth Settings.
  3. Click the Devices tab, and then click Add.
  4. On the bottom of the Bluetooth mouse or keyboard, press and hold the Connect button for 5 seconds. 


    Note : The Connect button may have a Bluetooth symbol next to it.

  5. Click to select the My device is set up and ready to be found check box, and then click Next.
  6. If the device is not listed, repeat steps 9 to 11.  


    If the device is listed, select the device, and then click Next. Follow these steps for the device that you are trying to add:

    • For the Bluetooth mouse: 


      1. Click Don’t use a passkey, and then click Next.
      2. Click Finish.
    • For the Bluetooth keyboard: 


      1. Click Choose a passkey for me, and then click Next.
      2. A string of numbers is displayed for the passkey. In the Passkey box, type these numbers, and then press ENTER.
      3. Click Finish.


Unable to connect to a Bluetooth-enabled device via your computer?

If you attempt to use a Bluetooth-enabled wireless keyboard or mouse and input device doesn’t work, it may be for the reason that your computer doesn’t detect the device.

To resolve this issue on a Windows computer, re-launch the wireless link with your computer. you can use of the following method:

Method#1: Resolve the incompatible Bluetooth stack

To resolve this issue, get interacted with your manufacturer of the computer to see whether their transceiver works with the Microsoft Bluetooth stack. Moreover, ask the manufacturer to add devices by using the Microsoft Bluetooth stack.

Method#2: Verify power levels

Be assured that there is adequate power for the Bluetooth device, disconnect any unnecessary USB devices, and then examine the device when there are no additional USB devices connected.

Method#3:: Install the latest updates (service packs) for your operating system

Validate the latest updates installed for your operating system. Visit the following Microsoft Web site for windows:

Method#4: Be assured that the device is not being interrupted by something in the area on the similar frequency

Verify whether the following items are in your environment:

  • Cordless telephones that use the 2.4 gigahertz (GHz) range
  • Microwave ovens
  • X10 devices, such as controllers for lights or universal remotes
  • Wireless fidelity (Wi-Fi) networks

Method#5: Test the device on another computer

If above methods fail, attempt on another computer. The hardware may be defective. If the devices work well on another computer, there may be a problem with the operating system.


Know your Bluetooth version and follow the easy steps to open the Bluetooth program

There are a number of versions of Bluetooth programs that assist you connect your device to your Bluetooth wireless transceiver. See the documentation that is compatible to your computer or contact the computer manufacturer for more information on how to use their program.

Hardware Bluetooth Software Location
For Windows 10 Click start > Settings > Devices > Bluetooth
For Windows 8.1 Open Charm > Settings > Change PC Settings > PC and Devices > Bluetooth.
For Window 7 Click Start > Control Panel > Hardware and Sound > Bluetooth Devices.
For Windows Vista Click Start > Control Panel > Hardware and Sound > Bluetooth Devices.
For Windows XP Click Start > Control Panel > Printer and Hardware> Bluetooth Devices.
For Toshiba computers Click Start > All Programs > Toshiba > Bluetooth > Bluetooth Settings.
Other computers See the documentation that was included with your computer or contact the computer manufacturer.

Bluetooth settings in window 7, window 8 and window 10

Bluetooth settings in window 7, window 8 and window 10

Note: If your PC cannot identify a Bluetooth transceiver, the Bluetooth software will not be accessible in the windows menus.


Fix your Unresponsive Bluetooth Device in four simple steps

If the Bluetooth connection cannot be established, you may unplug the unresponsive devices from the system and then try to add again.

Step#1:Open the Bluetooth program on your computer. The Bluetooth program is usually found either in control panel or settings app.

Step#2:If the unresponsive Bluetooth device is itemized, select it and then click Remove device.

Step#3:To connect up the device to your computer, press and hold the connect button on the bottom of the device for a few seconds. When the light on the top of the device blinks red and green, the device is discoverable to other Bluetooth devices for 2 minutes.

Step#4:When the mouse is itemized, select it and follow the commands to successfully connect the device.


Can I Use both USB Hub and Wireless Transceiver for Bluetooth?

  • Be assured that you are using a powered hub that is applicable for high-powered USB devices.
  • Plug the hub into different USB port on the same PC.
  • If you have several USB ports on your computer, plug the wireless transceiver right into a USB port on the PC.


You may use an internal Bluetooth connection

Be assured that Bluetooth is turned-off. While you are connecting your device via an internal Bluetooth connection, make sure wireless connection are active.

Numerous portable computers have a switch, a key, or a keyboard shortcut that starts the wireless connection.


Contact Support

We hope this guide has helped you with your Bluetooth pairing problems. If you have any query we have missed, feel free to call us.

We’re committed to providing top notch customer service for our customers. Please don’t hesitate to reach us.

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Resources to assist you improve or fix you Bluetooth connections. Connect Quickly!

Call @ (855) 899-6051

At Official Tech Support, we genuinely attempt our level best of providing you with the easiest as well as quickest solution regarding the fixation of issues associated with Windows, Mac as well as iOS. So, kindly go through our pages in a case of encountering any of such trouble.

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