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FAQ's

1Is Official Tech Support a good company?
Yes, absolutely. OfficialTechSupport is one of the pioneering and leading remote tech support company in the world. With thousands of cases resolved, we have lots of happy and satisfied customers in different countries across the globe. We support individual customers like you as well as various small businesses and competence, professionalism, and expertise are the trademarks of the OfficialTechSupport tech experts. Today a number of businesses are utilizing our services to improve their customer satisfaction rates, reduce return rates, and to ensure the timely delivery of their end products to their customers, without any technical glitches. We, at OfficialTechSupport, understand that the needs of all computer users are different, and hence we have designed a variety of plans to ensure that our tech support plans meet your comprehensive and ever-growing demands. You can easily choose from our wide variety of plans ranging from our single incident plans to an annual unlimited subscription to an even more comprehensive Digital Home Plan to ensure that you enjoy an error-free computing experience.
2Is Official Tech Support legit?
Of course! OfficialTechSupport is a leading remote tech support company which provides quality services to customers. We support customers and various small and medium businesses across the globe. Our expert technicians have already handled and resolved millions of technical issues. We offer both remote and on-site comprehensive support across different platforms, devices, and applications. Our technicians can easily fix your PC, connected devices, peripherals, software applications and make your computing experience a trouble-free one. With validated customer satisfaction scores which are amongst the highest in the industry, we are completely dependable and best in the business.
3Is Official Tech Support reputable?
Undoubtedly! With global presence, OfficialTechSupport is one of the leading providers of remote tech support in the world. Utilizing its state-of-the-art technology platform, OfficialTechSupport has successfully overcome the time and distance barriers. OfficialTechSupport is a well-established brand and our technicians are well known for their professionalism, competency, and skill sets. OfficialTechSupport has emerged as one of the most powerful remote tech support companies around the world. OfficialTechSupport has one of the highest resolution rates in the industry and serves various technological spheres ranging from individual PCs to various small and medium businesses, digital cameras to MP3 players, inkjet to LaserJet printers, Internet browsers to network connectors, and many more. We also offer on-site support across the United States. As a customer, you can easily rely on OfficialTechSupport to address all your technical issues across different devices and dodge the complexities of working with multiple support providers for different devices or software applications you use.
4Is OfficialTechSupport safe?
Safety is one thing you can really be sure of with OfficialTechSupport. We are pioneers in the business and have a proven track record of providing top-notch services at competitive prices. With millions of technical issues resolved satisfactorily, OfficialTechSupport tech experts have extensive knowledge of wide range of computing devices and software. We can seamlessly work to ensure that your PCs, connected devices, and peripherals are fully secure and protected from all kinds of latest security threats and bugs. Our customer satisfaction rates are among the best in the industry and we strive to keep them that way. With each customer interaction being recorded along with its relevant solution, OfficialTechSupport tech experts utilize the power of a robust knowledge database along with the comprehensive set of tools and advanced technology to provide unmatched tech support round-the-clock, 365 days a year.
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General Information

1Are Official Tech Support technicians able to fix my issue or answer my questions effectively?
Absolutely. All Official Tech Support technicians are experienced and knowledgeable about all supported technologies. Our comprehensive tech support includes: Diagnosis & repair of hardware related issues. Troubleshooting software errors. Updating drivers and security software to provide protection against online threats. Resolving connectivity problems. Optimizing the speed & performance of your PC
2What brands of products does Official Tech Support?
We support ALL companies’ products that manufacture computers, consumer technology devices, computer-related peripherals, and software. This includes, but is not limited to, Dell, Hewlett-Packard (HP), Compaq, Apple, Toshiba, Acer, Gateway, Netgear, Linksys, D-Link, Belkin, Microsoft, McAfee, Symantec (Norton), Kaspersky, Trend Micro, Canon, Lenovo, Samsung, Webroot, and Adobe.
3Can Official Tech Support connect to my computer and resolve my problem for me?
Yes, Official Tech Support utilizes remote assistance at no additional cost. This is the easiest and most efficient way to see and resolve any issue(s) at hand. To resolve most issues, and to connect to your computer, a working internet connection is required. If your internet connection has stopped working, our technicians will assist you over the phone.
4How long will it take to resolve my problem?
This varies depending on the nature and severity of the problem. A resolution of a basic issue may take as little as ten minutes, although most issues will take longer than that. More complex issues can feasibly take an hour or longer depending on a variety of factors. For example, malware removal takes on average anywhere from 2 – 3 hours to fully resolve. Official Tech Support works as efficiently as possible to resolve issues and answer questions. We’ll be fast, but we will never sacrifice the quality of the work that we provide.
5Will Official Tech Support replace parts for my computer or other devices?
No. Official Tech Support can only resolve issues that do not require physical repair (which are the vast majority of issues). Please keep in mind however, that we can still guide you toward a solution or act on your behalf to get whatever it may be resolved.
6Can Official Tech Support fix my internet if there is an outage at my Internet Service Provider (ISP)?
No, Official Tech Support has no control over and does not manage the connection between your ISP and your home.
7Will Official Tech Support technicians visit my home or business?
No, Official Tech Support only offers remote technical assistance via the phone or internet. Since over 95% of issues can be resolved remotely, the service is ideal for the vast majority of issues that may occur with your technology. For the other 5% of issues, we can still guide you toward a solution or act on your behalf to achieve a resolution.
8Can Official Tech Support access my computer after the remote session has ended?
Absolutely not. The only way that our technicians can ever gain access to your computer is if you intentionally request help and then allow us to connect. We have no way of logging into your computer without your consent.
9What are your days and hours of operation?
Our current hours of operation are: Monday – Friday, 9 AM – 10 PM eastern time Saturday & Sunday, 9 AM – 6 PM eastern time Please note that holiday hours may differ.
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Home Support Service Information

1What kinds of technology does Official Tech Support support for my home?
Official Tech Support offers technical assistance for all computers and computer-related devices in your home. This includes, but is not limited to, desktops, laptops, monitors, smartphones, tablets, routers, modems, network adapters, digital cameras, software applications, printers, multi-function machines, scanners, and networked electronics.
2What type of issues does Official Tech Support support?
Some common issues that Official Tech Support supports include: Virus/Spyware/Malware removal PC Tune-Up (fixing computer slowness) Software installation and troubleshooting Internet connectivity – computers, smartphones, tablets, routers Home Networking – wireless and wired Printer/multifunction/scanner installation and troubleshooting General computer errors and problems – Windows and Mac Email and Outlook assistance Data backup Technical questions and guidance And many more
3What operating systems does Official Tech Support provide support for?
We fully support Microsoft Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10 and Mac OS X 10.5 and above. Additionally, Official Tech Support supports mobile operating systems such as Android, iOS (iPhone & iPad), Windows Phone, and BlackBerry.
4Is there a limit to the amount of devices or issues that I can receive assistance for?
No. Unlike other services, Official Tech Support has no limit on the amount of your devices that we support or the amount of issues that you may present to us. Please do note, however, that your support will be limited to devices that you own and ones that are based out of your household.
5Is every technology problem that I may encounter able to be resolved remotely?
No. Most technology problems are software related, which typically can be fixed remotely. However, problems that require physical repair or replacement of parts oftentimes cannot be fixed remotely.
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Business Support Service Information

1What kinds of technology does Official Tech Support support for my business or organization?
Official Tech Support offers technical assistance for all computers and computer related devices in your business. This includes, but is not limited to, desktops, laptops, servers, monitors, smartphones, tablets, routers, network appliances, modems, network adapters, digital cameras, software applications, printers, multi-function machines, scanners, and networked electronics.
2What type of issues does Official Tech Support support for my business or organization?
Some common issues that Official Tech Support supports include: Virus/Spyware/Malware removal PC Tune-Up (fixing computer slowness) Software installation and troubleshooting Internet connectivity – computers, smartphones, tablets, routers Home Networking – wireless and wired Printer/multifunction/scanner installation and troubleshooting General computer errors and problems – Windows and Mac Email and Outlook assistance Data backup Technical questions and guidance Windows Servers Network Appliances And many more
3What operating systems does Official Tech Support provide business level support for?
We fully support Microsoft Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10 and Mac OS X 10.5 and above. Additionally, Official Tech Support supports mobile operating systems such as Android, iOS (iPhone & iPad), Windows Phone, and BlackBerry.
4Is there a limit to the amount of devices or issues that my business can receive assistance for?
While there is no limits on the amount of issues that you can receive assistance for with our business support plans, devices and servers are limited by the plan that you have and whether or not you have specific add-on services for items such as additional servers and endpoint security appliances, etc.
5Is every technology problem that I encounter with my business able to be resolved remotely?
No. Most technology problems are software related, which typically can be fixed remotely. However, problems that require physical repair or replacement of parts oftentimes cannot be fixed remotely. In these situations, Official Tech Support can act as a liaison between other vendors and work to resolve issues on your behalf. Any costs associated with outside vendors, part replacement or hardware replacement, is not the responsibility of Official Tech Support.
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Billing & Pricing Information

1How much do Official Tech Support services cost?
Please visit either the Home Support or Business Support page for pricing info.
2Are there any hidden fees or taxes associated with the cost?
Absolutely not. The prices stated on our website or the prices provided by a Official Tech Support representative are exactly what you pay.
3How can I pay for Official Tech Support service?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and debit cards (debit card must have a Visa or MasterCard logo to be accepted). We do not accept cash, check or money order.
4If the technician doesn’t resolve my problem, do I still have to pay?
All of our Home Support plans include a 100% money back guarantee on the initial incident. If the technician has tried everything possible to resolve your issue, and the problem still exists, you will receive a full refund. Please visit our terms of service for full details about our money back guarantee policy. Our Business Support plans do not include a money back guarantee. Please speak to a Official Tech Support representative for more details.
5Do Official Tech Support support plans automatically renew?
Yes. The plans will automatically charge your card each billing cycle (monthly or yearly) as long as the plan is active. Business customers are required to sign a special service agreement as well.
6Will the price of my service ever go up?
No. As long as you maintain an active service with us, your plan price will never increase. However, if Official Tech Support happens to ever lower the price of the plan that you are enrolled in, you will be billed at that new lowered rate starting the next billing cycle.
7Is my personal information, including card information, secure?
Official Tech Support takes extraordinary measures to ensure that all customer data is stored securely and that card information is transferred in the most secure way possible. Official Tech Support also maintains PCI compliance which is the industry-standard for credit card security practices.
8How do I update my personal information that is on file, such as credit card, billing information, etc.?
Please call us and any Official Tech Support representative will be happy to update your information.
9Am I able to cancel my service?
Yes. Official Tech Support home support plans have no obligation past your current support period. For example: if you have a one year unlimited support plan, you would simply need to cancel prior to your next billing date. Business plans may have additional restrictions depending on the agreement signed. Please speak to a Official Tech Support representative for more details.
10If I cancel my service prior to my next billing date, will Official Tech Support provide a prorated refund?
No. Official Tech Support does not provide prorated refunds. If you cancel before your current support period ends, you will still receive service for the rest of that time frame. The plan would then not automatically renew going forward.
11Is there a cancellation fee?
No. Official Tech Support home support plans do not have any extra cancellation fees if you no longer need the service. Business plans may have additional restrictions depending on the agreement signed. Please speak to a Official Tech Support representative for more details.
12Can I upgrade or downgrade my service?
Yes absolutely. If you wish to upgrade or downgrade your service for any reason, please simply call us and we’ll be happy to discuss your options.
13Can I change the billing date of my service?
Yes. If you find going forward that a different bill date is more convenient for you, please simply call us and we’ll be happy to work with you to make it a different date each month or year. Please note that business plans are only billed monthly.
14Can I put my service on hold because I will not be home and won't be using my technology?
For home support plans, yes. If you won’t be home to use your technology, we definitely understand. Please just give us a call and we will take care of it for you. However, our support plans cover ALL of the technology that you own. So even if you don’t currently have access to a computer, other technology, such as smart phones, tablets, and your internet connectivity would still be supported. This is not an option for any of our business plans.
15Can I put my service on hold if I do not currently have any supported technology?
For home support plans, yes. We’d hate to see you pay for something you don’t use. Please just give us a call and we will take care of it for you. However, our support plans cover ALL of the technology that you own. So even if you don’t currently have a computer, other technology, such as smart phones, tablets, and your internet connectivity would still be supported. This is not an option for any of our business plans.
16I can't afford to pay for my service. What can I do?
We understand that your financial situation can change and that you may find it more difficult at times to pay for service. Official Tech Support appreciates you as a customer and we want to work with you to ensure that you are able to maintain service without it being a financial burden. Please call us to discuss your options with a Official Tech Support representative.
17How do I cancel my Official Tech Support service?
Please call us and a Official Tech Support representative will be able to assist you with the cancellation process. Additionally, before disputing a charge with your bank or credit card company, please contact us and a Official Tech Support representative will work with you to clarify or refund any charges that are in question. If there is an error on our part, we will be sure to rectify it immediately. Business plans may have additional restrictions depending on the agreement signed. Please speak to a Official Tech Support representative for more details.
18Does Official Tech Support make it difficult to cancel service or pressure me into keeping service?
Absolutely not. Official Tech Support prides itself on providing exceptional customer service regardless of the reason that you are calling. While we will, of course, attempt to work with you to maintain your service, we will at no point force or pressure you into keeping it. However, we will ask you about your overall experience and reason(s) for cancelling in an effort to ensure that we are providing the best possible service. Please note that business plans may have additional restrictions depending on the agreement signed. Ask to speak to a Official Tech Support representative for more details.
19If Official Tech Support processes a refund, how long does it take for the funds to be returned me?
Official Tech Support processes all credits and voids immediately upon approval to expedite the time it takes for funds to be credited or become available to your account. Please note that the process can vary in length depending on the speed of the credit card processors and your particular financial institution. So it’s possible that your credit may take up to 10 business days to complete. We have no control over the speed at which funds become available again or when a credit is posted to your account.
20Can I cancel Official Tech Support service on behalf of a family member, friend or someone else in my company or organization?
If you are calling on behalf of someone else to cancel a home support plan, we require direct consent from the paying customer or power of attorney in order to proceed. Proof of power of attorney can be provided via email or fax, while direct consent can be provided verbally over the phone. If the customer has passed away, a published obitury or copy of a death certificate is required in order to cancel services. This policy protects the legal rights of our company as well as our customers. Business plans require that the original individual who signed the agreement at your company or organization or someone of equal or higher authority be the one who cancels the service.

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WE CAN FIX ALL THE ISSUES!

We are the Answer to all your technical worries!

Our Official Tech Support experts are highly trained. You get top-notch service from a company that focuses on the customer first and understands your needs. Subscribe our services here!

Security note - we do not share your email to anybody!