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How to Fix iTunes Error 0xe8000015? 7 Easy Fix!

iTunes error 0xe8000015 usually generates in the form of an error message namely ‘iTunes error 0xe8000015’ or ‘iTunes could not connect to this iPhone, an unknown error occurred (0xe8000015)’ while attempting to establish connection between iPhone and iTunes onto computer system.

Users encounter activation issues for iPhone/iPad because of errors ‘iTunes error 0xe8000015’. So, if you are also one of the unfortunate victim of such trouble, then in that situation here you are advised not to get panic despite of the fact that situation is highly hectic to get handled as the trouble can get resolved via easy as well as reliable solutions discussed here below to help you out in fixing ‘iTunes error 0xe8000015’.

Stepwise Guide on How to Fix iTunes error 0xe8000015

Method #1: Restart iPhone

Here are two methods discussed depending on the two distinct versions of iPhone.

iPhone 8 or earlier iDevices

  • Press and hold the Side (or Top) button till the time until slide appears.
  • Now drag the slider to turn off your respective iPhone.
  • Wait for few seconds. Now press and hold the Side (or Top) button again until the Apple logo get appeared.


iPhone X

  • Press and hold the Side button or volume button till the time until the slider appears.
  • Now drag the slider for turning off the iPhone X off.
  • Wait for a few seconds. Press and hold the Side button again until the Apple logo get appeared.

restart-iPhone 10

More : Get quick access to MAC on your Android device in Simple steps


Method #2: Check Connection

iTunes error 0xe8000015 might occur because of the network connection problems. So, here it is advised to ensure that iPhone is connected properly to network.

Regarding this,

  • Check cellular data connection: Go to Settings on iPhone > Cellular > Turn off and then turn on the cellular data.

  • Check Wi-Fi network connection: Go to Settings on iPhone > WLAN > Ensure or check your iPhone is connected to a right Wi-Fi and you are within the range of the Wi-Fi network.

Check Wi-Fi network connection

Method #3: Disable or Deactivate Restriction on iPhone

In a case if you do have a restriction on iPhone, then in that situation iPhone might get inaccessible to iTunes. So, here you are required to disable restriction on iPhone.

Regarding this: Go to Setting > General > Restrictions > Disable Restrictions and enter in your passcode.


Method #4: Check or Ensure that iPhone have Enough Available Space

Scarcity of space in the iPhone leads to the generation of troubles while connecting iPhones to iTunes (including iTunes error 0xe8000015).

So, to get rid of the particular issue, here you are suggested to free up more space onto your iPhone via deleting some of the unimportant items. Aside, here you can also choose to back up the files prior and then delete or remove them from iPhone.

In order to check iPhone space: Go to Settings > General > iPhone Storage.

Settings and General and iPhone Storage

Method #5: Hard reset your iPhone

Steps to hard reset your iPhone (iPhone 8 or later):

  • Initially close the Bluetooth in settings.
  • Next, press and quickly release the Volume Up
  • Press and quickly release the Volume Down
  • Lastly, press and hold the power button until the Apple logo get viewed.


Note: These steps are for the latest iPhone 8 / plus and iPhone x.

Steps to hard reset your iPhone (iPhone 7 or older)

  • Close the Bluetooth in settings.
  • Next, press home button.
  • Press and hold the power button till the time until the Apple logo get viewed.


Method #6: Reset the Lockdown Folder

Being referred as one of the best solution to the fixation of iTunes error 0xe8000015, this method has been notified working well for the majority of iPhone users. This method basically works via recreating the directory again when you begins or start the Lockdown folder after deleting the files in it.

Steps for Windows

Step #1: Tap the magnifying glass (search). On Windows 7, tap ‘Start’. On Windows XP, tap ‘Start’ and then tap ‘Run’ > type %ProgramData% and press return button.

Step #2: Now, open up the Apple folder via making double-click onto it > Delete the Lockdown folder. Here you are required to be signed in as the administrator.

Steps for Mac

Step #1: From the Finder, tap Go> Go to Folder > Type /var/db/lockdown and then press the return button > Tap ‘View’ as Icons to view the files.


Step #2: Make selection of all of them and then delete them. Here do not delete the lockdown folder itself. Instead just delete the files within the lockdown folder.

Method #7: Reset iPhone without screen passcode

Step #1: Firstly connect USB cable to your respective Windows or Mac system. Here it is suggested not to connect it to your iPad.

Step #2: Turn off your iPhone via pressing and holding the Home and Power button.

Note: Do not hold them. Here you can release after the screen goes black.

Step #3: At the time when the iPhone gets off, hold down the Home button and connect iPhone to the other end of the USB cable, which should yet be connected or attached to the computer system. This will ultimately force iPhone to turn on.

Step #4: Continue to hold the Home button till the time until an alert message in iTunes get appears stating that your iPhone has been detected in recovery mode.

Step#5: Make selection of ‘Restore’. It will download a large (2.5GB) file and reset the iPad. Here you apple account username and password is required, however you can reset that on in order to know it’s correct when you enter it.

In a case if you don’t have a backup, choosing ‘update’ might work.

Hopefully the execution of either of the afore-listed instructions will work out in fixing the ‘iTunes error 0xe8000015’.

Additional Reading :

Hello, I am Ankita, a vivid blogger and a social media enthusiast who shares blogs & articles devoting my fulltime work on transforming my blogs into powerful awareness tool. I love curating contents on creativity, business, technological innovations and tech stuffs.

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