How to Fix iTunes Error 0xe8000015? 7 Easy Fix!

iTunes error 0xe8000015 is one of the most common iTunes errors which occurs with the message ‘iTunes error 0xe8000015’ or ‘iTunes could not connect to this iPhone, an unknown error occurred (0xe8000015)’. This iTunes error usually occurs at the time when users connect their respective device to the computer and require to restore it with iTunes due to iPhone, iPad disabled, or other situations.


Users encounter activation issues for iPhone/iPad because of error ‘iTunes error 0xe8000015’. So, if you are also one of the unfortunate victim of such trouble, here it is advised not to get panic. As one can easily fix ‘iTunes error 0xe8000015’ via easy and reliable solutions discussed here below.

Stepwise Guide on How to Fix iTunes error 0xe8000015

Method #1: Restart iPhone

Here are two methods discussed depending on the two distinct versions of iPhone.

iPhone 8 or earlier iDevices

  • Press and hold the Side (or Top) button till the time until slide appears.
  • Now drag the slider to turn off your respective iPhone.
  • Wait for few seconds. Now press and hold the Side (or Top) button again until the Apple logo get appeared.

restart-iPhone-8.jpg

iPhone X

  • Press and hold the Side button or volume button till the time until the slider appears.
  • Now drag the slider for turning off the iPhone X off.
  • Wait for a few seconds. Press and hold the Side button again until the Apple logo get appeared.

restart-iPhone 10

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Method #2: Check Connection

iTunes error 0xe8000015 might occur because of the network connection problems. So, here it is advised to ensure that iPhone is connected properly to network.

Regarding this,

  • Check cellular data connection: Go to Settings on iPhone > Cellular > Turn off and then turn on the cellular data.

 

  • Check Wi-Fi network connection: Go to Settings on iPhone > WLAN > Ensure or check your iPhone is connected to a right Wi-Fi and you are within the range of the Wi-Fi network.

 

Check Wi-Fi network connection

 

Method #3: Disable or Deactivate Restriction on iPhone

In a case if you do have a restriction on iPhone, then in that situation iPhone might get inaccessible to iTunes. So, here you are required to disable restriction on iPhone.

Regarding this: Go to Setting > General > Restrictions > Disable Restrictions and enter in your passcode.

disable-restrictions

 

Method #4: Check or Ensure that iPhone have Enough Available Space

Scarcity of space in the iPhone leads to the generation of troubles while connecting iPhones to iTunes (including iTunes error 0xe8000015).

So, to get rid of the particular issue, here you are suggested to free up more space onto your iPhone via deleting some of the unimportant items. Aside, here you can also choose to back up the files prior and then delete or remove them from iPhone.

In order to check iPhone space: Go to Settings > General > iPhone Storage.

Settings and General and iPhone Storage

 

Method #5: Hard reset your iPhone

Steps to hard reset your iPhone (iPhone 8 or later):

  • Initially close the Bluetooth in settings.
  • Next, press and quickly release the Volume Up
  • Press and quickly release the Volume Down
  • Lastly, press and hold the power button until the Apple logo get viewed.

 

hard-reset-iphone8

Note: These steps are for the latest iPhone 8 / plus and iPhone x.

Steps to hard reset your iPhone (iPhone 7 or older)

  • Close the Bluetooth in settings.
  • Next, press home button.
  • Press and hold the power button till the time until the Apple logo get viewed.

 

Method #6: Reset the Lockdown Folder

Being referred as one of the best solution to the fixation of iTunes error 0xe8000015, this method has been notified working well for the majority of iPhone users. This method basically works via recreating the directory again when you begins or start the Lockdown folder after deleting the files in it.

Steps for Windows

Step #1: Tap the magnifying glass (search). On Windows 7, tap ‘Start’. On Windows XP, tap ‘Start’ and then tap ‘Run’ > type %ProgramData% and press return button.

Step #2: Now, open up the Apple folder via making double-click onto it > Delete the Lockdown folder. Here you are required to be signed in as the administrator.

Steps for Mac

Step #1: From the Finder, tap Go> Go to Folder > Type /var/db/lockdown and then press the return button > Tap ‘View’ as Icons to view the files.

var-db-lockdown-return

 

Step #2: Make selection of all of them and then delete them. Here do not delete the lockdown folder itself. Instead just delete the files within the lockdown folder.

Method #7: Reset iPhone without screen passcode

Step #1: Firstly connect USB cable to your respective Windows or Mac system. Here it is suggested not to connect it to your iPad.

Step #2: Turn off your iPhone via pressing and holding the Home and Power button.

Note: Do not hold them. Here you can release after the screen goes black.

Step #3: At the time when the iPhone gets off, hold down the Home button and connect iPhone to the other end of the USB cable, which should yet be connected or attached to the computer system. This will ultimately force iPhone to turn on.

Step #4: Continue to hold the Home button till the time until an alert message in iTunes get appears stating that your iPhone has been detected in recovery mode.

Step#5: Make selection of ‘Restore’. It will download a large (2.5GB) file and reset the iPad. Here you apple account username and password is required, however you can reset that on apple.com in order to know it’s correct when you enter it.

In a case if you don’t have a backup, choosing ‘update’ might work.

So hopefully execution of either of the afore-mentioned solution has worked out in fixingiTunes Error 0xe8000015

Now despite of the fact that implementation of the methods (resetting iPhone and etc) efficiently works, it sometimes lead to the loss of some vital data from iPhone.

So if unfortunately have encountered any such issue, it is hereby advised not to get panic and instead go for Stellar Phoenix iPhone Data Recovery Software.

Stellar Phoenix iPhone Data Recovery Software

stellar-phoenix-iphone-recovery-software

Labelled as one of the best DIY program, Stellar Phoenix iPhone Data Recovery Software comes equipped with numerous powerful algorithmic skills which effortlessly recovers data from iPhone or iPad deleted due to the occurrence of iTunes Error 0xe8000015.

Some of the key features of Stellar Phoenix iPhone Data Recovery Software are:

  • Retrieves missing photos, videos, photo stream, camera roll and etc.
  • Supports selective data recovery from iTunes & iCloud Backup Files.
  • Recovers data from Encrypted iTunes Backup Files.
  • Efficiently recovers WhatsApp, Line, Viber, WeChat, Tango and Kik Messages.
  • Supports iPhone X, 8 Plus, 8, 7 Plus, 7, 6S Plus, 6S, 6 Plus, 6, 5S, 5c, 5, 4S and 4.

Stellar Phoenix iPhone Data Recovery Software’s System Requirements

Processor: Intel Processor

OS: Windows 10/8.1/8/7 & Mac OS X 10.8 & above

Memory: 1 GB RAM

Hard Disk: 100 MB of Free Space

Stepwise Guide to Recover Data Deleted Due To iTunes Error 0xe8000015 Using Stellar Phoenix iPhone Data Recovery Software

Step 1: Connect your iOS device to the computer system and then select ‘Recovery from iPhone’ to analyse the data.

Step 2: Analyze the selected data.

Step 3: Make selection of the type of data which you want to recover.

Step 4: Scan the device for the type of data you selected.

Step 5: Preview the files and then select the files you want to recover.

Step 6: Make selection of ‘Recover from iTunes Backup’ option for recovering iTunes backup files.

Step 7: Make selection of the backup file which is to get recover.

Here in a case if the backup file is not listed, tap ‘Add Backup’ to add it.

Step 8: Make selection of the files you want to recover and then save it at your desired location.

Step 9: Select ‘Recover from iCloud Backup file’ to perform recovery from iCloud.

Step 10: Sign in to iCloud account and then make selection of the backup file which you want to recover.

Step 11: Select the files you want to recover and then save them at your desired location.

Step 12: Make selection of ‘Import from iPhone’ for transferring data from computer to iPhone.

Step 13: Lastly select the files and then transfer them to iPhone.

 

 

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Step 1: Firstly connect your iOS device to the computer system and then select ‘Recovery from iPhone’ option for analysing the data.


Step 2: Analyze the selected device.

Step 3: Make selection of the data type you want to recover.

Step 4: Scan the device for the data type you selected.

Step 5: Next, preview the files and then select the one you want to recover. Save it.

Step 6: Make selection of ‘Recover from ‘iTunes Backup’ for iTunes backup files recovery.

Step 7: Select backup file for recovery. In a case if the backup file is not listed, tap ‘Add Backup’ to add it.

Step 8: Make selection of the files you want to recover and then tap save it.

Step 9: Select ‘Recover from iCloud Backup file’ to perform iCloud recovery.

Step 10: Further, sign in to iCloud account and then make selection of the backup file you desire to recover.

Step 11: Lastly make selection of the files you desire to recover and then save it.

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Additional Reading :

Ankita
Hello, I am Ankita, a vivid blogger and a social media enthusiast who shares blogs & articles devoting my fulltime work on transforming my blogs into powerful awareness tool. I love curating contents on creativity, business, technological innovations and tech stuffs.

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